|Making A Purchase|
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa, Mastercard and Maestro. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
We have a 100% no quibble returns policy. If you don't like the stick for whatever reason let us know within 28 days, send the stick back and we will refund you in full.
By using this website and ordering goods from it you are indicating your consent to these terms and conditions. This does not affect your statutory rights as a consumer. This website is owned and operated by Phoenix Walking Stick Co Ltd, Unit 6 Nailsworth Mills Estate, Nailsworth, Glos GL6 0BS.
Using and Buying from the Website
By using this website you agree to accept the laws of England and Wales as governing the relationship between Phoenix and you and that the relationship is subject to the exclusive jurisdiction of the English courts.
Your order is an offer to buy from Phoenix. Phoenix reserves the right not to accept an order at its sole discretion.
You will be notified automatically by email when your order has been received by Phoenix
Payment for the goods which you order must be made by one of the following credit or debit cards: Access/Mastercard, Visa or Switch. If your payment is rejected by the card issuer your order will not be dispatched. Payment is made at your own risk.
The prices and availability of the goods displayed on this website are subject to change without notice. The title to goods will only pass upon delivery to you if you have paid for the goods in full.
You may cancel your order by notifying Phoenix :
by post to the address above, marked for the attention of the Customer Liaison Department, or
by fax to fax number 01453 835819 marked for the attention of the Customer Liaison Department, or
by e-mail to firstname.lastname@example.org
by telephone 01453 835816
You must then return the goods to Phoenix at your expense. Note that if you fail to take reasonable care of the goods Phoenix reserves the right not to accept their return and your payment will not be refunded. Phoenix will refund the full purchase price and our carriage charge as soon as possible and within 30 days of the receipt of your notice of cancellation. As the goods are your responsibility until they reach us, we cannot be held responsible for goods lost or damaged in transit and we therefore recommend that you pack them carefully and obtain a proof of dispatch.